Frequently asked questions regarding corona measures

From when is the Sealcentre open again?
On the 19th of August, our doors will be open to visitors again. However, we are bound to a limited number of visitors per day. Would you like to come and visit? Reserve your tickets online beforehand. It is not possible to buy tickets at the front desk.

Is it mandatory to reserve your tickets beforehand?
Yes, it is mandatory to reserve your tickets beforehand. Without a reservation it is not possible to visit the Sealcentre. There are no ticket sales at the front desk.

When can I order my tickets online?
Reserving tickets online will be possible on August 19th, 2020.

Why can’t I select the day I wish to visit in the calendar?
If a certain date is coloured grey in the calendar, it means that all tickets for that day have been sold out and there are no more tickets available for that day. The blue-coloured dates are the dates for which tickets are still available.

Why are some of the dates in the calendar coloured grey?
If a certain date is coloured grey in the calendar, it means that all tickets for that day have been sold out and there are no more tickets available for that day. The blue-coloured dates are the dates for which tickets are still available.

What do the corona measures mean for a visit to the Sealcentre?
If you wish to visit the Sealcentre, you must make an online reservation beforehand for the date you’d like to come by. It is not possible to visit without a reservation for the correct date. There is a designated walking route through the centre, indicated with orange arrows on the floor and walls. Please follow this route and keep 1,5-meter distance from other visitors at all times. Various hygiene stations have been placed throughout the centre. Sealcentre staff will be wearing a facemask as a precaution.

Are there house rules for a visit to the Sealcentre?
In order to maintain a safe and pleasant environment, there are some adjusted house rules. Please read these carefully before your visit!

Why is the Sealcentre staff wearing facemasks?
To guarantee continued care for the seals, the Sealcentre wishes to protect staff members against contagion as much as possible. To that end, our staff members will go a step further than simply adhering to the minimum recommendations of the RIVM by wearing a facemask.

Is there a mandatory walking route that I must adhere to?
Yes, there is a mandatory walking route in the centre. From the entrance of the Sealcentre, the start of this route is indicated with orange arrows. You are required to follow this route, in order to create a one-directional flow of traffic. Please consider that you may need to wait in some places to be able to keep 1,5-meter distance from other visitors.

Do I need to keep 1,5-meter distance in the centre?
Yes, when visiting the Sealcentre, it is mandatory to follow the RIVM guidelines, which includes keeping 1,5-meter distance from others. We ask all visitors to please adhere to this guideline as much as possible.

Are you visiting with children aged 0-12?
Children aged 0-12 need to be under adult supervision at all times. Children under 12 will not be admitted without adult supervision.

I bought tickets through a third-party vendor, like ANWB or Eurosparen, what can I do?
If you already bought tickets or if you are in the possession of valid free tickets, you must book your visit through our website. Your tickets are only valid in combination with a reservation for the specific date on which you wish to visit. Reserving your tickets can be done here via “I already have a ticket”.

I bought tickets at the holiday park or hotel where I’m staying, what can I do?
If you already bought tickets or if you are in the possession of valid free tickets, you must book your visit through our website. Your tickets are only valid in combination with a reservation for the specific date on which you wish to visit. Reserving your tickets can be done here via “I already have a ticket”.

I am a donator or adopter, what can I do?
You are of course welcome to come and visit! However, you are required to book your visit in advance via our website. In combination with a valid reservation, your donators card gives you free access to the Sealcentre. Reserving your tickets can be done here via “I already have a ticket”.

I have a Wad- or Burenpas, what can I do?
You are required to book your visit in advance via our website. In combination with a valid reservation, your Wad- or Burenpas gives you free access to the Sealcentre. Reserving your tickets can be done here via “I already have a ticket”.

Is there a fixed maximum number of visitors per day?
Yes, we are only able to receive a limited number of visitors each day in order to meet the RIVM requirements. Only then can we guarantee the health and safety of our staff members and visitors. Make sure you book your tickets here on time.

Are there guided tours or other extra activities at the Sealcentre?
At this time, it is not possible to book extra activities or tours apart from a regular visit. There are enthusiastic staff members in the centre who will receive you and tell you more about the work we do here. It is possible to book boat tours again, but with a reduced number of seats available due to the RIVM guidelines. Tickets can be booked via our website.

Is the Wadden playground open?
Yes, the playground is open. Here, as in the rest of the centre, children under 12 must be supervised. People aged 12 and up are required to maintain the 1,5-meter distance, as per our house rules. Please always follow the advice of our staff members.

Is the pavilion open?
Yes, the summer pavilion is open. There is limited seating available due to the 1,5-meter guideline. Because of this, moving seats or tables is not allowed. The tables and chairs are disinfected between customers, so please wait to be seated until one of our staff members says it’s okay to do so. In the pavilion it is only possible to pay by card. Please always follow the advice of our staff members.

Is the shop open?
Yes, the Sealcentre shop is open. Visiting the shop is only possible in combination with a visit to the Sealcentre itself. There is limited space, so make sure you visit the shop on time! Many products are also available in our web shop. In the shop it is only possible to pay by card.

Are the toilets open?
Yes, the toilets are open to visitors of the Sealcentre. The disabled toilet is also open.